{"id":308,"date":"2024-07-17T04:40:39","date_gmt":"2024-07-17T04:40:39","guid":{"rendered":"https:\/\/www.valleysecurityandalarmus.com\/vss\/?page_id=308"},"modified":"2024-08-28T22:53:53","modified_gmt":"2024-08-28T22:53:53","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/www.valleysecurityandalarmus.com\/vss\/support-faq\/","title":{"rendered":"Support & FAQ"},"content":{"rendered":"\t\t
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Support & FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Supplying Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Coming clean with responses to any questions you have about our service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFrequently Asked Questions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla.<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Support & FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Supplying Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Coming clean with responses to any questions you have about our service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What products does your company offer?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We offer a wide range of sanitary products including cleaning chemicals, janitorial supplies, restroom essentials, paper products, trash liners, and more.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do I place an order for sanitary supplies?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can place an order by browsing our catalog on our website or contacting our sales team directly.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you offer bulk discounts for large orders?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we offer bulk discounts for large orders. Please contact our sales team for more information on pricing and volume discounts.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What industries does your company serve?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We serve a variety of industries, including healthcare facilities, schools, restaurants, office buildings, manufacturing facilities, and more.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I request a sample of your products before purchasing?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we offer samples of select products upon request. Please contact our customer service team to inquire about sample availability.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you offer environmentally friendly or green cleaning products?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we offer a range of environmentally friendly and green cleaning products from our paper suppliers (such as Tork paper products) and chemicals from Buckeye Int. These products are safer for both people and the environment. Look for products labeled as eco-friendly or green in our catalog.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can you provide an exact time and date for my delivery?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We can provide you with the date of your delivery, but please note that the delivery time may vary due to several factors. At this time, we do not offer real-time tracking. If a specific delivery time is required, we will do our best to accommodate your request. Please let us know in advance.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is your return policy?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our return policy may vary depending on the product and the reason for the return. Typically we will return undamaged, unopened cases of product. We will pick up the product on our next available delivery date. Please contact our customer service team for more information on our return policy.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you offer product training or support for using your products?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we offer product training and support to help customers use our products effectively and safely. Our knowledgeable staff can guide product selection, usage instructions, and best practices for maintaining cleanliness and hygiene.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I contact your customer service team for assistance?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can contact our customer service team by phone, email, or through our website’s contact form. Our representatives are available to assist you with any questions or concerns you may have regarding our products or services.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Are there minimum order requirements for purchasing sanitary supplies?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Minimum order requirements may vary depending on the product and quantity. Please contact our sales team for specific details regarding minimum order requirements.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What payment methods do you accept for purchasing sanitary supplies?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We accept various payment methods including credit cards, debit cards, checks, and electronic bank transfers. Please contact our accounting department for assistance with payment options.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What are your store hours?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We do not operate a traditional storefront, which gives our clients the advantage of being able to view and shop any time they like via our online store. To speak with a representative of Valley Sanitary Supply, please feel free to email any time or contact at 559-495-3093<\/a> between the hours of 8 am- 5 pm, M-F.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you have a will call?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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With Valley Sanitary’s delivery service, we bring your supplies to you, which has proven to eliminate our need for a will call.15. How fast will I get my order?<\/p>\n\n\n\n

We offer as little as a 24-hour turnaround time for client orders, depending on your location. We visit North Valley clients on Wednesday of every week, South Valley clients every Friday, and the greater Fresno-Clovis area on Monday, Tuesday, and Thursday.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do I become a client?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Fill out the interest form to be contacted about becoming a client.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you sell parts for floor care machines, vacuums, or dispensers?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No, we do not.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you repair floor care machines, vacuums, or dispensers?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No, we do not. We offer replacements for some equipment, most dispensers, and source specialty products on a case-by-case basis. Please submit an inquiry to find out more about what we can offer.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I can\u2019t see your catalog. Am I doing something wrong?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Only current clients can see our catalog. Please contact our sales team for specific details regarding setting up an account.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tStill have questions?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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